Key Contacts & Emergency Numbers
Here’s a list of contact info and groups for reporting emergencies and problems.
Dial 111 for emergencies where there is serious, immediate, or imminent risk to life or property and request Police, Fire or Ambulance.
- If you have difficulty hearing or talking on the phone, register to use ‘111 TXT’, the emergency texting service at police.govt.nz/111-txt/how-register-111-txt
- For urgent marine assistance, contact the Coastguard Marine Assistance on VHF Channel 16.
Auckland Emergency Management
0800 222 200
aucklandemergencymanagement.org.nz
Auckland, New Zealand
@aklcdem
@AucklandCDEM
Radio Stations for Emergency Info
Report a problem
Electricity
For Vector Electricity outages and faults, report online at vector.co.nz/personal/outages-faults
For Counties Energy outages and faults, report online at countiesenergy.co.nz/outages/report-an-outage-on-our-network/
Flooding
To report flooding to Auckland Council call (09) 301 0101.
Water Supply & Wastewater
To report a problem, contact Veolia on (09) 295 0515
Roads
To report an urgent State Highway issue, call NZ Transport Agency Waka Kotahi on 0800 44 44 49. To report a non-urgent issue, go to nzta.govt.nz/contact-us/email-us/state-highway-issue-or-feedback.
To report an urgent Auckland arterial road issue, call Auckland Transport on (09) 355 3553.
To report a non-urgent issue, go to Auckland Transport’s website contact.at.govt.nz
Access NZ Transport Agency’s Waka Kotahi journey planner at journeys.nzta.govt.nz/journey-planner to see disruption on State Highways.
Access Auckland Transport’s roadworks and disruptions at at.govt.nz/projects initiatives/roadworks-and disruptions to see disruption on arterial roads.
Gas
If you can smell gas or toxic fumes dial 111 Fire and Emergency NZ in the first instance. You may also contact your gas supplier directly:
Vector Gas: 0800 764 764
Counties Energy: 0800 100 102
Internet
To report a problem with your broadband, contact your Internet provider.
Fall Trees or Debris
To report fallen trees or debris, go to Auckland Council’s ‘Report a Problem’ tool aucklandcouncil.govt.nz/report-problem/Pages/report-a-problem.aspx
Community Resilience Network
Local volunteers helping neighbours prepare for floods, storms, and other emergencies — and building stronger, more connected communities.
Learn more at crnpapakura.org ›
